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Frequently Asked Questions

How do I place my order?
You may place your order online or via phone. To order online, simply browse the site to find the items you are interested in and click on the box that says "Click to Order." It's easy to add or delete items from your shopping cart later, so don't worry. If you prefer to speak to a Founders Telecom representative by phone, please call us toll free at (800)333-0020.

Can my company pay by purchase order?
Government agencies, universities and qualified, established companies and organizations should contact us about establishing credit terms using purchase orders. Call us toll free at (800)333-0020 or send us an email by clicking here. You may fax purchase orders to us at (512)233-2831.

Can I return my headset if I don't like it?
Yes, you have 60 days to try your items to make sure that they suit your needs. If you are unhappy for any reason during the first 30 days, just call us for a return authorization number before shipping back to us. There's never a re-stocking fee and never a hassle.

Are Plantronics products covered by a manufacturer's warranty?
Yes, all Plantronics products are under warranty. All "H" and "P" series headsets and all corded adapters are covered by a 2-year commercial warranty. All "M" series headsets, headset accessories and cordless adapters have a 1-year consumer warranty. Founders Telecom can answer all your Plantronics warranty questions so give us a call today.

Is your site secure for online shopping? Yes, you can shop at FoundersTelecom.com with complete confidence. Once you reach the checkout page, you'll enter the secure portion of our site (HTTPS). Our site is monitored and tested daily by McAfee Secure (see certification on every page). Yahoo, one of the web's largest and most trusted retailers, handles our entire secure online checkout process.

How quickly will my order be shipped?
We make every effort to ship same business day if order received before 3:00 PM Central time.

How much does shipping cost?
Founders Telecom offers flat rate UPS-Ground shipping throughout the 48 contiguous United States at just $6.95 per order, regardless of number of units ordered. For complete information on shipping, including rates for UPS-2nd Day Air and UPS-Next Day Air, please click here.

Will I be charged sales tax?
We are only responsible for collecting sales tax on orders delivered within the state Texas. We do not collect sales tax on shipments made to any other states.

Do you ship outside the United States?
Yes! Shipments to Canada via standard shipping are just $9.95, which INCLUDES customs brokerage fee. For orders to countries outside the US and Canada, please email us for a quote by clicking here.

Does Founders offer volume discounts?
Yes! If you are interested in purchasing over 25 units of the same item, give us a call toll free at (800)333-0020 or send us an email at by clicking here so we can prepare a custom price quote for you.

What if I don't see the item I want on your website?
If you don't see the Plantronics headset, adapter or accessory that you need, just give us a call and we'll get it for you. If Plantronics makes it, we can supply it.

Do you carry Plantronics unamplified P-Series Polaris headsets?
Yes, we carry all Plantronics products. If your telephone system has a dedicated headset jack, you are a potential candidate for a Plantronics Polaris headset model. Please click here to see if your phone system is compatible.

Do you offer refurbished Plantronics products?
Founders Telecom only offers factory-new Plantronics products. We do not offer refurbished or remanufactured products.

Where can I access software downloads, drivers and updates for Plantronics DSP series USB headsets?
Please click here for Plantronics software downloads.

What does the term Quick Disconnect™ mean?
Please click here for a complete explanation of QuickDisconnect™.

Can I use a Plantronics headset with my cordless phone?
Plantronics M-series mobile headsets are compatible with all manufacturers' cordless phones, provided that the phone is equipped with a 2.5mm headset jack. If you are unsure as to whether your phone has a headset jack, please give us a call for additional guidance.