How Does a Plantronics Headset
Connect to My Phone?

What are the benefits of QuickDisconnect?
The QD allows you to leave your desk while still wearing your headset. Simply pull apart the two QD pieces to leave your desk and snap them back together when you return. This eliminates the need to continually take your headset on and off and reposition it on your head or ear every time you need to leave your desk. The QD also acts as an "on hold" function. If you pull apart during a call, simply snap the QD pieces back together to resume your call.

Most common method of connecting any H-series Plantronics headset to a telephone:
The QD at the end of your headset cord must connect to a reciprocating QD in order to interface with your telephone (as explained further below). For the majority of single- and multi-line phones in use today we recommend the M22 Vista amplifier/adapter. The M22 is known as the "universal adapter" because of its widespread compatibility. If you are looking for a wireless headset solution, the Plantronics CS55 is compatible with the vast majority of single- and multi-line telephones. It comes complete with both a headband and an ear hook and can be worn in either configuration.

How easy is the set-up?
Installation is quick and simple! Whether you choose a corded (M22 Vista) or wireless (CS50, CS55, etc.) Plantronics headset solution, you will most likely connect the device through your phone's handset receiver port on the left side of your phone. Simply unplug your handset cord from your phone and plug it into the top of the M22 or the bottom of the base of the Plantronics wireless unit. You'll then use a short cord (provided) from your M22 or wireless base back to your handset port. It's just that easy! If your phone has a dedicated headset port, you will connect the M22, CS55, etc., to that modular port instead of your modular handset port. Please note that the M22 Vista comes with two AA batteries. (An optional AC power adapter for the M12 is sold in our "Parts and Accessories" section.) The wireless headsets (CS50, CS55, etc.) come complete with an AC adapter.

What about the Plantronics S12 complete corded headset system?
The Plantronics S12 complete corded headset system comes with everything you need in one convenient package. It connects to your phone in the same manner as described above and are compatible with the vast majority of single- or multi-line telephone sets. NOTE: The S10 was discontinued and replaced by the newer model S12. Please be aware that neither the S10 nor the S12 has the QuickDisconnect feature. The headset packaged with these systems plugs into the base unit via a standard modular phone plug. The S10 and S12 both come with an AC power adapter.

Phones with special compatibility requirements:
The information that follows is by no means intended to be a complete list of telephones with specific, special compatibility requirements. If you have any questions regarding compatibility with your phone, please don't hesitate to call us toll free at (800)333-0020.

Northern Telecom Meridian, Norstar and SL1 phone models listed below:

NEC:

Siemens:

GE:

Polycom:

Cisco IP Phones:

Avaya IP Phones:

AT&T, Lucent, Avaya Definity 75/85 Call Master 602, Call Master II, III, IV:
If you have one of these phone models, you will need the P10 plug prong adapter (instead of the M12 Vista) along with any Plantronics H-series headset. The headset connects to the P10 with Quick Disconnect. The P10 has two large prongs which fit into the reciprocating port on your phone. Click here for more product information on the P10 adapter.

AT&T, Lucent, Avaya Call Master V:
If you have Call Master V phones, you do not need to purchase an external adapter/amplifier such as an M12 Vista. You would simply purchase any H-series headset (using the blue buttons on the left side of this site such as "Over-the-Head," "Over-the-Ear," "Convertible" or "Behind-the-Neck") as well as an inexpensive M12 cord. The modular plug at the end of the M12 cord will plug directly into your headset port and the QuickDisconnect piece at the other end of the cord will connect to your H-series headset.

AT&T, Lucent, Avaya Partner and Partner Plus MLS-series phones as well as Definity 8101, 8110, 6200, 7100 analog sets:
If you have a fairly recent model of the Partner or Partner Plus phone, you probably have an auxiliary port on the bottom of your phone. It is a standard modular port marked "AUX" or "Auxiliary." If you are looking for a cordless headset solution, you should purchase the Avaya 10U100 complete system which simply plugs directly into your auxiliary port and acts as a cordless extension of your existing phone. (For older Partner sets without an auxiliary port, the Avaya 10U100 comes complete with a splitter you can use to connect your unit at your modular wall jack.) Please note that the cordless remote pack does not let you change lines or transfer calls while away from your desk. You would need to be back at your desk to push the necessary buttons on your Partner phone. If you are looking for a traditional corded headset solution, you will need the Plantronics SP02-H amplifier/adapter paired with any H-series headset found by clicking on the blue buttons on the left side of this site ("Over-the-Head," "Over-the-Ear," "Convertible" or "Behind-the-Neck"). The SP02-H gives Partner phone users the added benefit of "on-hook functionality" which means that you do not need to take your handset on and off the cradle for every call.

AT&T, Lucent, Avaya phone models Definity 6416D+M, 6424D+M
Do you have one of the AT&T, Lucent or Avaya phone models listed above? If so, you do not need to purchase a Plantronics adapter such as the M22 Vista. You would connect your H-series headset to your phone using what is called an HIC-1 cord which has a Quick Disconnect at one end and a modular plug at the other end which goes into your headset port. For for more detailed information regarding connecting a Plantronics H-series headset to your phone, click here.

AT&T, Lucent, Avaya Merlin Magix 4424LD+ (4400-WLD), 4424D+ (4400-W24), 4412D+ (4400-W12), 4406D+ (4400-W06):
Do you have one of the AT&T, Lucent or Avaya phone models listed above? If so, you do not need to purchase a Plantronics amplifier such as the M22 Vista. You would connect your H-series headset to your phone using what is called an HIC-1 cord which has a Quick Disconnect at one end and a modular plug at the other end which goes into your headset port. For for more detailed information regarding connecting a Plantronics H-series headset to your phone, click here.

Mitel IP Phone Models 5020, 5020i, 5140
Use Plantronics Polaris headsets (no external adapter or amplifier required). Click on the Polaris page to view all the compatible headset styles available.

For Autodialer and Predictive Dialer Environments:
If you are using an autodialer or predictive dialer and your users will each be plugged into a standard RJ11 single-line, analog, modular port, please click here for the correct solutions for your scenario.

For Cordless Telephones with a 2.5mm Headset Jack: Are you looking for a headset that will plug into your existing cordless telephone? Check to see if your cordless phone has a 2.5mm headset jack. (These jacks are standard on most cordless phones manufactured in the past few years.) Once you've determined that your cordless phone is equipped with a headset jack, simply click on the blue Headsets for Cellular button on the left side menu of this site and follow the instructions for phones with a 2.5mm jack. If you prefer a full-strength, commercial-grade Plantronics headset, select any H-series headset (those shown on this site in the sections entitled "Over-the-Head Headsets," "Over-the-Ear Headsets," "Convertible Headsets," and "Behind-the-Neck Headsets") along with a special patch cord with a Quick Disconnect device at one end (to connect to the headset) and a 2.5mm plug at the other end (to connect to your cordless phone headset jack).

For Cellular Telephones:
Click here to learn more about cellular phones with standard 2.5mm headset jacks as well as those without standard jacks. Call with any questions as phone models change frequently and we cannot list all the models currently on the US market. Click here if you are looking for a Plantronics wireless Bluetooth headset.

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